Conditions

TERMS AND CONDITIONS

The reservations across our web remain subject to confirmation previous payment of a deposit of 25% by Credit Card (Visa or Mastercard).

To gather his vehicle you will need your Identify card or Passport and Driving licence in effect, and to have a Credit Card (Visa or Mastercard).

The makes and models of cars shown on our site are examples of groups only and maybe substituted for others makes or models in the group reserved. No guarantees are available for make, model, colour, petrol or diesel engines.

The vehicle cannot go out of the Island of Menorca.

Our advertised prices include

IVA / VAT 21%

Unlimited Mileage

24 hour breakdown cover

Aditional driver

Deliveries and collections at the Airport, Maó, Es Castell and Sant Lluís between 9 to 21h.

C.D.W insurance, without bond, with exclusions, for drivers of 23 years up to 70 years having held a driving license for a minimum of 2 years.

Insurance exclusions

- Puncture, tyre damage or damage to wheel rims

- Loss or damage of car keys

- Mirrors and window damage

- Refuelling the vehicle with the incorrect fuel (expenses caused by the movement or the repair of the hurts that could have produced in the vehicle for use of inadequate fuel

- Damage to the underside of the vehicle. The sills beneath the doors and the clutch is not covered by the insurance.

- Any traffic fines incurred

- Reckless driving under the influence of alcohol or drugs

We will require the number of a Credit Card (Visa or Mastercard) at the start of the rental to cover any cost incurred.

If you don't have a credit card we will request you an excess from 300 euros.

 

Optional insurace cover

Optional Insurance 1 cover tyres 5€/day.

Optional Insurace 2 cover tyres, wheels, glass and mirrors, car keys and incorrect fuelling 8€/day

No additional insurance is available to cover tire and wheel damage, windows and mirrors, rear-view, damage or loss the car keys, incorrect fuel refuelling (crane and repair), underside of the vehicle, sills beneath the doors, the clutch and upholstery.

 

Fuel policy

The car must be returned with the same amount of fuel as delivered

 

Deliveries to the Airport

Deliveries to the airport are free from 9.00h to 21.00h.

Please note that we need the flight details for deliver the car at the Airport.

A person of our company will waiting for you at the Airport with a sign of Autos 21 Rent a Car.

 

Extras

Baby seats Group 0 0+ (newborn to 9kgs) 3€/day 

Baby seats Group I (from 9kgs until 18kgs) 3€/day VAT included

Booster cushions Group II and III (from 15kgs until 36kgs) 3€/day VAT included

Deliveries and collections for flights between 21.00h and 9.00h incur a supplement of 25€.

Deliveries or collections outside the zones of Mahón, Es castell or Sant Lluís incur a supplement of 28€ and deliveries or collectins zone Ciutadella 30€.

Traffic fine management and others managements: 25€. This fee will be charged if you receive a traffic ticket during your rental, this fee does not pay the fine.

 

Return of the vehícle

The vehicle must return in the date, hour and place foreseen in the contract of rent, in opposite case it is necessary to to notify in advance and any expense (parking, etc …) that this could cause can be loaded on the client. We offer a period of comity of 59 minutes, past which will be invoiced one more day.

Methods of payment

To confirm your reservation Autos 21 rent a car require a deposit of 25% payable by credit card (Visa or Mastercard). The balance will be payable upon collection of the vehicle in cash or by credit card (Visa or Mastercard).

If you need an invoice Autos 21 will require the company name and details to be invoiced before arrival

 

Cancelation policy

Reservations cancelled 10 or more days before the start of the rental will incur an administration charge of 10% of the total rental, minimum 10 euros.

Reservations cancelled between 9 and 2 days before the start of the rental will incur an andministration charge of 20% of the total rental, minimum 10 euros.

Reservations cancelled 1 day before or on the day of rental will be charge 25% at the full rental price.

No refounds are made once rental has started

 

Data Protection

We inform you that your personal dates will be treated in a client file respnsibility of Balear Inversiones y Explotaciones, S.A (Autos 21 Rent a Car). The processing of our data is necessary for the development of the commercial relationship that links us and may be the subject of assignments of obligated according to the current regulations.